Last Updated: [Insert Date]
At MaxBuy, we value our customers and strive to provide only the highest quality organic products. If you are not completely satisfied with your purchase, please read our refund and return policy below.
1. Eligibility for Returns
We accept returns only if:
- The item is unused, unopened, and in its original packaging.
- The return request is made within 7 days of delivery.
- The product is defective, damaged, or incorrect.
Note: Due to the nature of organic products, we cannot accept returns of opened or used items for hygiene and safety reasons.
2. Non-Returnable Items
We do not accept returns for:
- Products that have been opened or used.
- Items damaged due to customer mishandling.
- Perishable goods past their expiration date.
- Gift cards or promotional items.
3. Return Process
- Contact our support team at 📧 [Your Email Address] within 7 days of delivery.
- Provide your order number, product details, and reason for return.
- Once approved, we will share the return shipping address.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refunds
- Once we receive and inspect the returned product, we will notify you of the refund status.
- Approved refunds will be processed within 7–10 business days via the original payment method.
- Shipping charges are non-refundable (unless the return is due to our error).
5. Damaged or Defective Products
If your order arrives damaged or defective:
- Take clear photos/videos of the product and packaging.
- Email them to us within 48 hours of delivery.
- We will arrange a replacement or issue a full refund at no extra cost.